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培训和质量专员 【通晓中英文和粤语】

Express
11/02/19 16:42
Location:
Johor Bahru, Johor
Job Type:
Full Time
Salary:
RM2800.00 - RM3800.00 per month
Start Date:
18/02/2019

工作性质

·         通过制定和促进培训计划,为客服专员提供持续的培训,以提高客服专员对产品的知识和客户服务技巧。


·         提供有关呼叫类型,软技能和处理困难客户的培训


·         促进员工对客户项目各方面的培训


·         制定课程以支持课堂培训


·         提供有关现有课程和培训的改进和反馈


·         准备培训手册,管理测试和角色扮演 Role Play】,以及完成有关您的培训体验的每日报告


·         积极与培训和质量经理合作,确保按照客户的指示调整技术规范和流程


·         参加QA和操作的定期校准会议,以确保校准与程序相关的问题







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