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[Basic RM 3200] Cantonese Speaking Customer Service Specialist (Johor)(Plus Allowances)

04/11/20 10:00
Location:
Johor
Job Type:
Salary:
[n/a]
[Benefits]
- Basic Monthly Salary: Basic up to RM 3,200 + Full Attendance Allowance + KPI Allowance + Night Shift Allowance + OT Claim (min RM10 per hour) (All-in salary Up to RM4000)
- Location: Medini 7, Nusajaya, Johor
- Shift Hours: 24 hours rotational shifts (7am to 4pm, 4pm to 12am, 10pm to 7am)
- EPF + SOCSO +Annual Leaves
- Training provided (with salary given)
- MNC Working Environment
- FREE Shuttle Van (24-hrs available)
Pick Up/ Drop off point:
1. Taman Universiti Jusco
2. Skudai Parade
3. Skudai SHELL
4. Kip Mart Tampoi
5. City Square
6. Permas Jaya BHP
7. Bukit Indah Allianz Bank
8. Gelang Patah SHELL
9. Nusa Height
10. Larkin Sentral KFC
11. Rumah Iskandar Malaysia
[Requirements]
- Candidate with diploma qualification
- Ability to speak fluent in both Cantonese, English and Traditional Mandarin is a must (Read, Speak, Write)!
- Applicant must be willing to work on 24 Hours Rotational Shift ( 9 hours per shift): (Schedule will be given weekly/monthly)
- Working 6 days per week (with attendance allowance given if applicable!)
- Able to start work on November 2020
[Responsibility]
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries via inbound calls, email and livechat.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.




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