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CCSS Representative

10/09/19 14:19
Kuala Lumpur
Job Type:
Full Time
Start Date:
Some careers open more doors than others
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the
possibilities. Whether you want a career that could take you to the top, or simply take you in an
exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth
management capabilities to deliver a broad range of world-class retail banking solutions to millions of
customers. Driving for growth in key markets around the world, the business comprises areas such as
retail banking, wealth management, insurance and asset management, with a focus on customer-
centric propositions and innovative and efficient distribution channels that will differentiate our
customer experience and deliver market leading retail banking and wealth management solutions.
We are currently seeking ambitious individuals to join our Retail Banking and Wealth Management
(RBWM) team in the role of Contact Centre Service & Sales Representative 1, working together with
colleagues to display HSBC Values and achieve Vision to become the world’s leading international
Principal Responsibilities:
  • To perform outbound Telemarketing by cross selling to existing customers various Financial Products over the phone.
  • To meet minimum standard (Quarterly Commission is payable) to contribute to the overall business performances.
  • Cross sell of bank related products based on customer’s need.
  • To ensure high service standards by making sure all presentation to customers are in accordance to given product guide.
  • To ensure that the sales submission has zero defects and with clear acceptance as per the  customer’s request.
  • To maintain HSBC internal control standards and awareness of operational risk and minimize the likelihood of it occurring.

  • Minimum SPM qualification with at least 1-3 years working experience in related field.
  • Possess good communication skill
  • Highly motivated and able to work under pressure
  • A good team player with an energetic and flexible working style
  • Knowledge of HSBC’s Credit Card and Banking, Banca products/system is an added advantage.
  • Only Malaysian citizens are encouraged to apply

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