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Customer Care Executive (CCE)

03/08/18 18:01
Location:
Selangor
Job Type:
Full Time
Salary:
RM0.00 - RM3000.00 per month , including bonuses
Start Date:
03/09/2018

RESPONSIBILITIES

The ideal candidate will:

  • Handle incoming calls in a mature and professional manner.
  • Answers and identifies customer needs.
  • Resolves customer concerns.
  • Processes customer transactions including deposits and payout requests.
  • Phones logged in and available at all times during duration of shift, excluding scheduled breaks.
  • Responds in a timely manner to email inquiries according to internal procedures and policies.
  • Addresses opportunities for potential sales.
  • Liaises and builds relationships with other departments to assist with customer inquiries.
  • Identifies clients with specific needs and forwards their concerns to the appropriate department resource
  • Escalates complex or difficult queries to the leadership team
  • Meets company performance standards on productivity, quality and attendance
  • Continues to acquire knowledge about the company and the industry
  • Maintains organization and cleanliness at the work station and in the working area

REQUIREMENTS

  • Candidate must possess at least Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma in any field.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executive specialized in Customer Service or equivalent.
  • Good verbal and written Bahasa Malaysia and Mandarin communication skills
  • Good listening and comprehension skills
  • Flexible, good attitude and dependable
  • Good organization and multi-tasking skills combined with an exceptional work ethic
  • Ability to demonstrate initiative in problem solving and detail orientation
  • Capable of working independently or as part of a team
  • Above average knowledge of policies, procedures and wagering
  • Are able to clearly communicate client concerns to supervisors before transferring a call
  • Must have a flexible schedule
  • Ability to adapt to change and evolve with a rapidly growing company
  • Ability to establish and maintain effective relationships with customers as well as fellow employees
  • Possesses an understanding of all products associated with the brand.
  • Ability in Microsoft Office (Word, Excel and Outlook)





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