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CUSTOMER SERVICE

11/06/19 16:12
Location:
Seri Kembangan, Selangor
Job Type:
Full Time
Salary:
[n/a]
Start Date:
15/6/2019
Requirements :
  • Diploma / Degree in Business Management / Marketing / Administration or equivalent
  • At least 1 – 2 years of working experience 
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Job summary: Responsible to manage customer queries and complaints, process orders, modifications, and escalate complaints across several communication channels. 
Key responsibilities and accountability: 
  • Involve actively in Customer Retention Program.
  • Maintaining a positive, empathetic and professional attitude toward customers at all time.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Other additional / special task as per instructed by CEO.





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