Go Back

Customer Service, Executive

19/03/20 15:36
Petaling Jaya, Selangor
Job Type:
Full Time
Start Date:
Job Descriptions:
1) Job Summary:
Organized and friendly on the phone, in person and using written communication. Interacting directly with customers to answer questions, solve problems, provide product education and a maintain company reputation for the high quality service.
2) Role and Responsibilities:
  • Handles incoming calls and enquiries.
  • Resolve customer complains vis phone, email and social media.
  • Improving quality service by recommending improved process, identifying new products and service applications.
  • Prepare service reports by collecting and analysing customer’s information, complete supporting paperwork.
  • Maintain and update customer data base.
  • Maintain update knowledge of all company products and services to provide adequate education to customers
  • Collect and record customer feedback and information, and share with the team, appropriate departments and outlets.
  • Create, maintain and update the service report and product inquiry reports. (feedback from telephone, Fresh desk and Outlet Suggestion Box)
  • Maintain and update CSR flow charts and handbook.
  • Conduct in house CS training and employee induction-reinforce Jaya Grocer culture.
  • Work with HOD, to ensure appropriate changes are made to improve customer satisfaction.
  • Perform other related duties as assigned or requested.
Required language(s): English, Bahasa Malaysia, and Mandarin Speaker will be added advantage

Save this job Email this job

Featured Jobs

Amountain Resources Sdn Bhd
Retail Sales Executive
We are looking for talents who are enjoying to serve ...

Asia Online Publishing Group Sdn Bhd
Sales Development Representative
     RequirementsIT knowledge is an added advantage Experience as an ...

Seo Specialist
RequirementsCandidate must possess at least Professional Certificate or Bachelor’s Degree/Post ...

Job Descriptions:Looking for young energetic talentAge: 19-25Language required: English, Mandarin, ...

Asst. Storekeeper
Basic salary offered inclusive:Transport allowance       OT allowance    ...

Temper & Sense Sdn Bhd
About Us Chocolate Concierge is a small batch tree to bar ...

Wealth Wolves Sdn Bhd
Online Community Executive
UK based company looking to grow the online membership site. Responsibilities ...