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Customer Service, Executive

19/03/20 15:36
Petaling Jaya, Selangor
Job Type:
Full Time
Start Date:
Job Descriptions:
1) Job Summary:
Organized and friendly on the phone, in person and using written communication. Interacting directly with customers to answer questions, solve problems, provide product education and a maintain company reputation for the high quality service.
2) Role and Responsibilities:
  • Handles incoming calls and enquiries.
  • Resolve customer complains vis phone, email and social media.
  • Improving quality service by recommending improved process, identifying new products and service applications.
  • Prepare service reports by collecting and analysing customer’s information, complete supporting paperwork.
  • Maintain and update customer data base.
  • Maintain update knowledge of all company products and services to provide adequate education to customers
  • Collect and record customer feedback and information, and share with the team, appropriate departments and outlets.
  • Create, maintain and update the service report and product inquiry reports. (feedback from telephone, Fresh desk and Outlet Suggestion Box)
  • Maintain and update CSR flow charts and handbook.
  • Conduct in house CS training and employee induction-reinforce Jaya Grocer culture.
  • Work with HOD, to ensure appropriate changes are made to improve customer satisfaction.
  • Perform other related duties as assigned or requested.
Required language(s): English, Bahasa Malaysia, and Mandarin Speaker will be added advantage

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