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Customer Service, Executive

19/03/20 15:36

Location:

Petaling Jaya, Selangor

Job Type:

Full Time

Salary:

[n/a]

Start Date:

1/4/2020

Job Descriptions:

1) Job Summary:
Organized and friendly on the phone, in person and using written communication. Interacting directly with customers to answer questions, solve problems, provide product education and a maintain company reputation for the high quality service.

2) Role and Responsibilities:

Handles incoming calls and enquiries.
Resolve customer complains vis phone, email and social media.
Improving quality service by recommending improved process, identifying new products and service applications.
Prepare service reports by collecting and analysing customer’s information, complete supporting paperwork.
Maintain and update customer data base.
Maintain update knowledge of all company products and services to provide adequate education to customers
Collect and record customer feedback and information, and share with the team, appropriate departments and outlets.
Create, maintain and update the service report and product inquiry reports. (feedback from telephone, Fresh desk and Outlet Suggestion Box)
Maintain and update CSR flow charts and handbook.
Conduct in house CS training and employee induction-reinforce Jaya Grocer culture.
Work with HOD, to ensure appropriate changes are made to improve customer satisfaction.
Perform other related duties as assigned or requested.