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CUSTOMER SERVICE EXECUTIVE (English Speaking)

Express
05/10/21 21:17
Location:
Bangsar, Kuala Lumpur
Job Type:
Full Time
Salary:
RM1800.00 - RM2400.00 per month
Start Date:
11/10/2021
Job Descriptions:
  • Handle all inbound contacts received and outbound contacts made in the form of chats, emails, and calls.
  • Independently provide accurate information to resolve problems/issues that arise.
  • Execute reports and analysis on the Call Center (CC) Operations on a timely basis
  • Adhere to the Quality Assurance standards set
  • Adhere and comply to the duty roster set by the Supervisor.
  • Attend customer service training/telephone etiquettes/briefings on a regular and need-to basis.
  • Continuously educate one’s self with up-to-date and relevant information to support the customer service operations.
  • Assist in the preparation of other processes as and when assigned/required by the Supervisor.
  • Display good team working attitude and behaviour within the CCO work environment and within other divisions in the company.
  • Participate in company sponsored events.


Requirements:

  • At least one (1) year of experience in the Customer Service field is needed
  • Must be able to speak and write good English
  • Able to work 24/7 shift
  • Able to start immediately
  • Have your own working laptop (when you are required to WFH)


Benefits

  • Annual Leave
  • Shift Allowance & Overtime allowance, when applicable.





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