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CUSTOMER SERVICE OFFICER

23/05/19 9:21
Location:
Sepang, Selangor
Job Type:
Full Time
Salary:
[n/a]
Start Date:
1/6/2019
Job Descriptions:
  • To greet and receive guests, collect payment and also to bid farewell to guests/passengers at the front reception counter.
  • To assist guests/passengers with their luggage on entry and exit at the lounge.
  • To page for the availability of showers facility to passengers on the queue.
  •  To page for flight departure for contacted airlines.
  • To carry out meet and greet services whenever instructed by supervisors or manager.
  • To do periodical checks at the shower rooms, toilets to ensure consistent cleanliness.
  • To complete and email the Daily Management Report (DMR) and POS Diary to head office.
  • Must be well versed with the different currency conversion rates.
  • To assist housekeepers in the clearance of used plates/cups, crockery etc. in the lounge whenever necessary, i.e. when the reception counter is not busy
  • Must have good knowledge on general information of the airport, i.e. facilities available, services, shops, and directions to the departure gates.
  • To be very familiar with flight schedules and assist in flight information whenever required by the passengers.
  • To be very verse with computer and/or email and Internet services, to assist passengers whenever required to.
  • To assist in all departments in the lounge.
  • To cooperate and work in a team towards development, implementation, maintenance and improvements of the quality management system.
  • To take initiative to identify areas for improvement and participate in continuous improvement activities.
  • To undertake other jobs assigned by superior from time to time

Requirements/ Qualification:
  • Bachelor of International Hospitality Management
  • Bachelor of Hospitality Management
  • Any related Hotel/Hospitality qualification.

Benefits:
  • Travelling Allowance
  • Overtime Allowance
  • Night Shift Allowance
  • Medical Benefits
  • Annual Bonus
  • Discretionary Gratuity
  • Staff Discount at Airport

  • Salary 1800 - 2000





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