Go Back

Customer Service Supervisor 客服主管

Express
27/06/19 12:42
Location:
KL City Centre, Kuala Lumpur
Job Type:
Full Time
Salary:
RM3500.00 - RM4500.00 per month , including bonuses

Responsibilities:

  • Responsible for the daily management of the customer service team and skill coaching towards subordinates;
  • Responsible for the handling of operational emergencies, improving the operational processing capacity and resilience of the entire operations team
  • Assist department manager to refine the SOP of the department
  • Ensure timely feedback for urgent cases/emergencies; Team building and to ensure the positive working attitude of team members
  • Comprehend with data/business outcomes, to suggest appropriate and optimization of SOP of the department
  • Keep up-to-date with market trends and our products and services by regularly contacting our customers, and to ensure customer loyalty and promote brand recognition
  • Gain insight into their respective markets, competitive analysis and partner business activities

Requirement:

  • MUST be able to speak, write MANDARIN, English and Bahasa Malaysia
  • Solid communication skill and outgoing personality
  • Possess experiences with the "FX" market and IB user service experience; familiar with the various regulatory qualifications.
  • Familiar with the customer service system and management process of the call center industry, with customer service operations and team management experience of at least 10 subordinates;
  • Strong ability to summarize and analyze, strong execution ability, fast and accurate response ability;
  • Strong service awareness and able to handle stress; aggressive, energetic, willing to accept challenges
  • Familiar with Microsoft office such as PPT/Word/Excel
  • Excellent team spirit and responsible personality

Benefits:

  • Basic Salary RM 3,500 – RM 4,500
  • Team performance bonus and KPI incentives
  • Miscelllaneous
  • Carreer advancement
  • Oversea company trips

岗位职责:

  • 负责客服运营团队的日常管理,负责客服的业务及技巧辅导
  • 负责对运营紧急事件的处理,提高整个运营团队的运营处理能力及应变能力
  • 协助部门经理对部门的业务流程细化
  • 对于紧急、重大运营的处理、并及时反馈;团队建设,保证团队员工的积极工作心态
  • 结合数据分析,对业务流程、制度、系统提出合理化建议;
  • 通过定期与客户联系,及时了解最新的市场动态以及我们的产品和服务,确保客户忠诚度并促进品牌识别
  • 深入了解各自的市场,竞争分析和合作伙伴执行业务活动

任职要求:

  • 必须要能以中文沟通和书写,其次是英语和马来语
  • 具有良好的沟通技能及协调能力,对"FX"市场具有一定的经验了解和IB用户服务经验;熟悉各监管资格内容。
  • 熟悉call center行业的客服体系和管理流程,具有客服运营及10人以上团队管理经验者;
  • 具备较强的总结和分析能力,较强的执行能力、快速准确的反应能力;
  • 具有较强的服务意识及抗压能力;积极进取,精力充沛,愿意接受挑战
  • 熟练使用PPT/Word/Excel等办公软件;
  • 良好的英语和普通话,同时会一点马来西亚语优先
  • 优秀的团队合作精神和负责人

福利:

  • ·        底薪RM 3,500 – RM 4,500
  • ·        团队奖励&KPI奖励
  • ·        其它福利
  • ·        升职机会
  • ·        公司海外旅游





Save this job Email this job



Featured Jobs


Sistem Bidara Sdn Bhd
PROJECT MANAGER
Responsibilities:Responsible for overall project delivery, implementation, accomplishment and coordinationLiaising with ...

GPS Tech Solutions Sdn Bhd
Sales Executive RM 2200
Express
Why join us?A subsidiary company of Berjaya Group5 working days ...

Richemont Luxury (Malaysia) Sdn. Bhd.
Senior Customer Service
Express
 KEY RESPONSIBILITYOperational monitoring of all repairs in Retail & Wholesale ...

Wiserf Technologies Sdn Bhd
SENIOR SALES
Job Descriptions:Identifies and contact business opportunities / potential customer / ...

Security Marketing Sdn Bhd
Sales Executive
Responsibilities :Sales activities in assigned territoryMeet sales target, do collection, ...

Kein Hing Industry Sdn Bhd
Production Planning and Control - Executive
Responsibilities:To do production control and  planning and liaise with production ...



Highlights