Customer Service Supervisor 客服主管
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- Responsible for the daily management of the customer service team and skill coaching towards subordinates;
- Responsible for the handling of operational emergencies, improving the operational processing capacity and resilience of the entire operations team
- Assist department manager to refine the SOP of the department
- Ensure timely feedback for urgent cases/emergencies; Team building and to ensure the positive working attitude of team members
- Comprehend with data/business outcomes, to suggest appropriate and optimization of SOP of the department
- Keep up-to-date with market trends and our products and services by regularly contacting our customers, and to ensure customer loyalty and promote brand recognition
- Gain insight into their respective markets, competitive analysis and partner business activities
- MUST be able to speak, write MANDARIN, English and Bahasa Malaysia
- Solid communication skill and outgoing personality
- Possess experiences with the "FX" market and IB user service experience; familiar with the various regulatory qualifications.
- Familiar with the customer service system and management process of the call center industry, with customer service operations and team management experience of at least 10 subordinates;
- Strong ability to summarize and analyze, strong execution ability, fast and accurate response ability;
- Strong service awareness and able to handle stress; aggressive, energetic, willing to accept challenges
- Familiar with Microsoft office such as PPT/Word/Excel
- Excellent team spirit and responsible personality
- Basic Salary RM 3,500 – RM 4,500
- Team performance bonus and KPI incentives
- Carreer advancement
- Oversea company trips
- 熟悉call center行业的客服体系和管理流程，具有客服运营及10人以上团队管理经验者；
- · 底薪RM 3,500 – RM 4,500
- · 团队奖励&KPI奖励
- · 其它福利
- · 升职机会
- · 公司海外旅游
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