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customer support administration executive

Express
22/01/19 17:51
Location:
Singapore, Others
Job Type:
Full Time
Salary:
[n/a]
Start Date:
01/03/2019
CUSTOMER SUPPORT (CS) EXECUTIVE JOB OVERVIEW

 

We are looking for a Customer Support (CS) Executive who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture “best-fit candidates” that are believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

 

CUSTOMER SUPPORT

 

  • Handle customer’s queries, service requests and sales enquiries.
  • Manage customer issues and ensuring timely resolution.
  • Manage customer requests and enquiries through various media.
  • Obtain and maintain records of contacts, accounts and orders.
  • Issuing cheque payments, Purchase Orders (PO), Delivery Order (DO), credit notes (CN) and follow-up regarding any incoming collections.
  • Prepares Sales Quotations and Delivery Orders.
  • Perform any others ad-hoc duties & responsibilities as assigned.

 

ACCOUNTING AND ADMINISTRATION SUPPORT

·       Office supplies, infrastructure and equipment governance to ensure no downtime and business disruptions.

·       Perform general admin duties.

·       Control and handling of stock inventory.

·       Handling of any incoming & outcoming daily mail or call.

 

QUALIFICATIONS AND REQUIREMENTS

 

·       Candidate must possess at least a Diploma or Professional Certification in Service Management/ Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred.

·       Fresh graduates in related fields will be considered.

·       Malaysia accounting knowledge will be advantageous.

·       Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software.

·       Good interpersonal and time managements skills

·       Independent, meticulous and responsible with good working attitude.






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