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01/02/18 9:44
Job Type:
Full Time
Start Date:
  • Minimum Diploma or Bachelor's Degree in business, retail, commerce or related field.
  • Experience in Ecommerce, customer service or retail will be added advantage
  • Possess positive working attitude and ability to work independently with minimum supervision
  • Excellent written and verbal communication skills (English, Bahasa Malayu, Cantonese and Mandarin)
  • Strong organizational and analytical skills, as well as excellent attention to detail.
  • Proactive and resourceful in problem solving.
  • Fresh graduates or candidates without experience, but with good attitude and ability to learn quickly are encouraged to apply.
  • Provide day-to-day support to mobile apps, e-Commerce, retail-related platforms and apps, including but not limited to SMS-based concierge service, as appropriate to the position.
  • Communicate courteously with merchant and/or customer by telephone, email, and face to face (if necessary).
  • Handle and resolve merchant and/or customer’s enquiries and complaints timely regarding product and services, specifically on billing, product and service information, and other general concerns.
  • Identify appropriate solutions for issues arise to the best interest of both merchant and/or customer and company and escalate the issue accordingly to superior when necessary according to SLAs
  • Maintain high level of professionalism while establish a positive rapport with merchant and/or customer
  • Provide end-to-end-sales service to customer according to the given SOPs
  • Update and maintain accurate records of interactions and transactions with merchant and/or customer
  • Perform data entry by record data and log by via operating data entry equipment
  • Involve in system testing for customer service system
  • Assist in sales support activities in relation to company’s product and services, merchant-client opportunities, branding and promotional campaign.
  • Ability to attend to work on shift
  • Scope of work including taking calls, responding to chats, emails.
  • Perform any other duties including but not limited to inventory, e-commerce flow, supply chain management as assigned by the supervisor and/or manager

Staff Benefits

  • Medical

  • Dental

  • Transport allowance

  • Insurance

  • Perfomance bonus

Interested candidates are encourage to apply online via www.hirednow.com.my

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