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Operations Executive (BASED IN KINABATANGAN, KENINGAU & TAWAU)

13/03/19 16:51
Location:
Sabah
Job Type:
Full Time
Salary:
[n/a]
Start Date:
1/4/2019
OYO is India's largest branded network of hotels. It's a mobile first hospitality company offering a standardized experience to all its guests. OYO Rooms currently operates in 7000+ hotels across India and South Asia. It is currently present in 170+ cities including Kuala Lumpur in Malaysia.
 
Job Responsibilities:
  • Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes
  • Taking the ownership and driving the metrics of customer experience – percentage delight, percentage unhappy
  • Rigorous monitoring and performance management of the operations and transformation teams
  • Running projects in the hub to deliver superior customer experience
  • Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time
  • Engaging with different stakeholders remotely– vendors, property owners, local and central cross functional teams to deliver the best operational excellence
  • Driving initiatives to increase the overall SRNs in the hub
  • Take and drive decisions across offline demand, Supply, CX with the right balance
  • Should have excellent communication and leadership skills to work in a dynamic environment.
  • Driving KAMs to manage owner relationship remotely.
 
Requirement:
  • Must be WILLING TO BE BASED AT KINABATANGAN / KENINGAU / TAWAU
  • 2+ Years of experience running operations or supply chain
  • First principle problem solving, analytical skills, data-driven focused decision making
  • Stakeholder management with business development, transformation, design and internal operations teams
  • Strongly inclined to do high quality and impactful work in an dynamic and unstructured environment
  • Comfortable working in cross-functional setups requiring the candidate to collaborate with multiple teams locally as well as globally
  • Experience in early-stage startup environments preferred
  • Local geographical area knowledge and able to converse in local is highly preferred
  • Qualification: Preferred Graduate/ Diploma
 





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