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Pre-Sales Customer Specialist

31/12/19 9:55
Kuala Lumpur
Job Type:
Full Time
Start Date:
Job Descriptions:
  • Would you like to be part of the international Ads team in Malaysia? Are you a skilled employee that is passionate about giving solution to customers? Then it is you, we are searching for!

  • Teledirect Telecommerce is now searching for Inbound Call Receptionist to their AdWords project in Malaysia. Your workplace will be in the modern office in KL Sentral, very close to trains, buses, and KTM and FREE lunch will be provided!

Job Responsibilities:
  • To receive incoming calls from clients and potential advertisers,
  • To develop an understanding of business profiles, needs and expectations,
  • To determine the online advertising goals of the caller,
  • To develop and maintain a strong knowledge of available tools and systems,
  • To develop expertise in online advertising and small business marketing practices and trends,
  • To set reasonable and clear expectations that lead to satisfied customers,
  • To communicate clearly with colleagues to ensure high quality service for customers.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and and ISO18295-1 Quality Management System of TDMY.

Academic/Qualification requirements:
  • Candidate must possess at least a Bachelor’s degree in any field
  • Preferable one year experience in a customer service role OR experienced in coaching, training, or educating in a sales environment
  • Fresh grads are welcome to apply
  • Excited to work with evolving and emerging technology products

Specialized skills:
  • Excellent communication skills, both verbal and written in English, Bahasa Indonesia, and Mandarin (business communication level).
  • Excellent and organization skills.
  • Excellent interpersonal and presentation skills.
  • Strong critical and analytical thinking skills.

Years of Experience:
  • One year (preferable)

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