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e-Commerce Manager

06/12/21 8:00
Job Type:
A skincare technology client is seeking an e-Commerce Manager to manage all online activity related to sales, traffic acquisition, conversion, A/B testing, and reporting. You will also be responsible to develop and implement an e-Commerce strategy to improve website performance. This is for a remote position. We welcome candidates from any location. Resumes are to be submitted in English. RESPONSIBILITIESCommercialAnalyze new trends and business opportunities in the global market.Drive e-commerce & marketplace sales performance through the right commercial acumen, assortment, correct pricing, and on&offsite promotion.Generate strategies for partnerships and co-marketing.Work with Finance and CCO to ensure that e-Commerce operations are profitable.CX and Customer Loyalty for marketplace and dotcomWork with CS, and CX to ensure NPS goals are met (and exceeded).Analyze the performance of customer touchpoints to ensure the right service level is delivered to customers.Manage customer retention and loyalty programs.Ensure the brand comes through all interactions with our customers.Operations for marketplace and dotcomDefine and revise order fulfillment policies and procedures with the supply chain/operations team to decrease customer friction.Work with CS to develop a service recovery framework.Develop and implement the roadmap for the online store's functionality.Manage and review e-commerce operations and processes.Measure order fulfillment and customer satisfaction performance.Technology for dotcomDevelop, manage and measure the performance of technology vendor relationships.Manage the procurement and implementation of new technologies.Work with product and technology teams to put forward new technologies to better our interactions with customers, while reducing costs.Performance Marketing for marketplace & dotcomDefine the right performance marketing goals and work with performance marketing vendors and consultants to deliver the right ROAS/ROI for the business.Work with Branding, and creative teams to generate the right creative to be used in performance marketing.Work with BI to generate the right reporting on the performance marketing results during business reviews for different regions.REQUIREMENTSAt least 5 years of e-commerce experience and a keen interest in the beauty industry.Strong track record of analysis to drive business and unlocking business opportunities.Knowledge in execution and optimization of digital marketing channels such as Google Ads, Social Media Ads, e-mail marketing, and affiliate marketing.Hands-on experience in Google Analytics, Content management systems (Shopify), Adobe Creative Suite, and Google Suite.Knowledge of attrition modeling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis, and reporting tools.Familiar with e-marketplaces backend dashboard.Exceptional organizational and prioritization skills to support an ability to manage multiple projects at once across cross-functional teams.Digitally savvy and active in social platforms with a good sense of aesthetics to understand the core brand identity of the client and replicate it across channels.Strong presentation skills with a proven ability to communicate with a diverse group of people and audiences. About Hire DigitalHire Digital helps enterprises and growth companies build and enhance their digital capabilities with a world-class network of digital marketers, developers, and designers. We have enabled companies like Philips, 3M, Roche, AXA, Unilever, and many more to reduce overheads and boost efficiency.Powered by JazzHR

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