培训和质量专员 【通晓中英文和粤语】

Express
  • Johor Bahru, Johor
  • Posted on: 11/02/19 16:42
工作性质 ·         通过制定和促进培训计划,为客服专员提供持续的培训,以提高客服专员对产品的知识和客户服务技巧。 ·         提供有关呼叫类型,软技能和处理困难客户的培训 ·         促进员工对客户项目各方面的培训 ·         制定课程以支持课堂培训 ·         提供有关现有课程和培训的改进和反馈 ·         准备培训手册,管理测试和角色扮演 【Role Play】,以及完成有关您的培训体验的每日报告 ·         积极与培训和质量经理合作,确保按照客户的指示调整技术规范和流程 ·         参加QA和操作的定期校准会议,以确保校准与程序相关的问题

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